1. Start/Run and type MSCONFIG (doesn’t have to be capitals).
2. Go to the Startup tab and look for anything that doesn’t belong there, especially blank entries with a checkmark beside it. Uncheck those and qttask, msmsgs, itunes stuff. Leave the ones below checked.
1. Next open Windows Explorer
2. Go to Tools Tab then down to Folder Options
3. In the new window go to View tab (2nd over)
4. Click on “Show hidden files”
5. Uncheck Hide Extensions
6. Uncheck Hide Protected Operating System files, click Ok on warning message.
7. Click APPLY and then APPLY TO ALL FOLDERS
8. Click OK to close.
Go back to Windows Explorer
Clean the dead files off the computer
1. Go to “C:\Documents and Settings\USER NAME\Local Settings” where USER NAME is the person who is logged on. Might even be User. In Vista go to USERS folder instead of Doc&Settings.
2. Go into TEMP folder and delete everything in there.
3. Go into Temporary Internet Files and delete everything in there or under Content.IE5 (ignore and leave index.dat file)
4. Do this for everyone in Document and Settings: Administrator, Default User, LocalService, NetworkService and any other user listed. Some may not have all the folders showing, or have anything in it.
5. Go back to the C: drive and then to WINDOWS folder. There is a TEMP folder in there. Empty that one also.
6. Right click on the C: drive, TOOLS tab and click FIX ERRORS. Select first checkbox and a warning will come about doing this upon next reboot, accept it and reboot.
If suspect a virus, go to housecall.trendmicro.com and do an online virus scan. If unable to do any of the above steps reboot, go into SAFE mode (F8) and try from there.
